Refund Policy

Refund Policy

 

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days (60 days if placed in November/December) of purchase. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued! We do not accept returned items that have been sent back without proper returns requests. PROM is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number. All bodysuits, underwear,Special offer or items marked "Final Sale" are considered final sale and cannot be returned once purchased. We currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost. Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.